🎙 Latest Podcast Episodes

Simplifying Life For Agent And Customer Alike

Nobody is a fan of the insurance application process, especially not your busy customers. Peter MacDonald, Co-founder, and CEO of Wunderite sees a better way to do things—where technology handles the heavy lifting to make life simpler for agents and customers alike.

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How Tech Enhances The Human Touch

Many insurance agents push back on new technologies in fear of losing the human touch. Luis Pino, CEO & Founder of Agentero and former Analyst at McKinsey & Co., believes the right use of tech will do just the opposite, freeing you up for more human touches and supporting you where expertise is most needed.

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How This Agency Grew Their Top Niche 30% YoY

How did Marc Petersen, President of American Advantage – Petersen Group, pull off such fantastic growth results? Most agencies do it by “hiring more producers,” but for this agency, the secret to success was a robust communication strategy.

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The Near Future Of Insurtech

Agents who are serious about the growth of their agency need to know what the future looks like. And if anyone has a crystal ball, it would be Susanne Chishti. Editor of The Insurtech Book, CEO of FINTECH Circle, and Investment Week’s “Social Media Influencer of the Year,” Susanne is a leading insurtech investor, and winner of too many awards to list here.

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Thought Leadership: 9 Steps To Stand Out

The internet gave everyone a megaphone. Every business is a communications business, and the airwaves are full of noise, clamor, and confusion. How can your agency stand out from the crowd? To be the one your market listens to, respects, and follows? Michael Jans shares his journey for finding the answer with thought leadership marketing.

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Leading Insurance Tech Creator Declares, ‘This Is What Agents Should Know Now.’

Technology has been changing everything from consumer behavior to carrier strategy to agency operations. Lucas Jans, VP of Product at Agency Revolution, has been building tech solutions for insurance agencies for more than 20 years. With one of the industry’s largest tech teams, he oversees a constant stream of updates, product innovations, and new technologies with the goal of making tech useful and easy for agents to use.

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Instant Insurance From Independent Agencies

Branch Insurance has convinced some of the top investors that it’s cracked the code on “instant insurance” for independent agencies—and it’s convincing more and more consumers of the same. How? By asking fewer underwriting questions. Name and address don’t just get you a quote, it gets you one click from binding insurance.

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COO Describes How Agency Skyrocketed Growth

Whitney Norcup, COO of Columbia Insurance & Wealth Management tells the “before and after” story of her company. How they went from a small, stagnant agency trying to figure out the modern insurance landscape to a fast-growth agency with deeper customer relationships and a bright new future. When Whitney joined her family-run agency, she brought experience from outside the industry with her and was able to see different ways of doing business.

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How To Never Sell On Price Again

You might think your customer only wants the lowest price—but that isn’t the case for independent insurance agencies. Selling on price kills profits and brings bad customers. But when today’s customer hears about saving money on insurance all day long, how do you avoid selling on price?

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What 60 Million Policyholders Taught Us About Customer Relationship

Anurag Shah, CEO and Co-Founder of Aureus Analytics has been studying how customers feel about their insurance providers. First with carriers around the globe, and most recently with independent insurance agencies. After processing management system and interaction data across more than 60 million policyholders, Anurag has crafted a way to measure customer loyalty en masse and down to the individual level.

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J.D. Power Reveals What Insurance Consumers Want

Tom Super, Head of P&C Insurance at J.D. Power, returns to the podcast with the latest research and insights on the modern insurance consumer. The pandemic pushed already changing consumer expectations farther and faster than ever. Don’t let your agency fall behind the curve.

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Industry Cybersecurity Expert Exposes New Risks

You may be surprised by some of the advice delivered by insurance technology and cybersecurity expert Brad Ruben, President of Archway Computer—but you may be more surprised by some of his predictions. Brad delivers practical advice every insurance agency principal and IT support person should listen to immediately.

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The Next Wave of Insurtech

When Zenefits ran into one of the largest compliance crises in the industry, they turned to Niji Sabharwal. He learned two important lessons. One—in his own words—brokers aren’t going anywhere. Two, they really need help with compliance. So a new insurtech was born. Rapid traction in the marketplace, $36 million in Series A funding, and 61 employees later, Niji, as CEO of AgentSync, sees a new wave of insurtech heading our direction.

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Director of Agency Capabilities and Programs at Safeco Insurance… Returns with 2019 Safeco Survey Data Insights

You’ll get both in this fast-paced, data-loaded conversation with Chuck Blondino, Director of Agency Capabilities and Programs at Safeco Insurance. Chuck returns to the podcast to share the most important data from the latest Safeco and Liberty Mutual agency survey. Listen to this discussion to discover what the most successful personal and commercial lines agencies are doing to get ahead:

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The Current Property and Commercial Insurance Transition

In some niches, premiums are on the rise. Today’s agency principals and producers need a plan. For this discussion, podcast host Michael Jans turned to someone who spends his time in the midst of this turbulence. Former CEO of Bigfoot Insurance—one of the fastest growing MGA’s in the U.S.—and now a Managing Director for One80 Intermediaries, Martin Burlingame describes today’s insurance pricing as the perfect storm.

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Practical Strategic Advice From A Top Industry Leader

Why is Tony Caldwell’s new book, The UnCaptive Agent, a #1 Amazon new release and bestseller? Because it reveals his practical approach to success in the independent agency system. Tony moves over $500 million in premium and oversees 185 agencies in his network, OAA, and runs the largest master agency in SIAA.

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CEO Of SIAA On The Future Of Independent Agents

With $9.5 billion in premium, almost 5,000 agents in his network across 48 states, CEO of SIAA, Matt Masiello has a unique perspective on the independent agent. Matt might negotiate a multi-million dollar contract with a national carrier in the morning and advise a from-scratch mom-and-pop agency in the afternoon.

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The Agencies That Will Outrun The Competition

Kevin Callahan took Allstate public, was CEO of Allianz, Partner at Accenture, and Head of Global Sales at Marsh. In other words, Kevin knows P&C insurance. Now, as Chairman and CEO of Renaissance Alliance, he is dedicated to helping agents get to the next level with tools, technology, strategy, and resources.

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What the Future Of Insurtech Means For Your Agency

When you think “insurance” plus “technology,” Jay Weintraub just might be the first person you think of. As Co-Founder and CEO of InsureTech Connect, Jay hosts what might be the largest insurance conference in the world—and nothing says “change” to the industry like the intersection of insurance and technology.

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Secrets To Organic Growth Today

For nearly 30 years Randy Schwantz has been guiding insurance agencies to the next level of growth through The Wedge Group. When COVID hit, producers across the world panicked as their traditional channels of communication were slammed shut. In spite of these challenges, many producers had their best year ever.

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A Commercial Lines Breakthrough

Binding commercial insurance policies have always required a little more work. Our guest, Adam Kiefer, Co-Founder, and CEO of Talage, set out to build a software platform that enables independent insurance agents to easily sell and bind commercial insurance policies online. Thanks to changing attitudes from major carriers and new insurtech advancements, agents are empowered to serve commercial lines consumers better than ever.

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4 Trends For Growth-Minded Insurance Agencies

Keeping up with the fast-paced world of marketing and technology is a full-time job, and for our guest, it is. After a stellar career as Vice President of Marketing at Intuit, Vice President of Brand Marketing at Capital One, and Section Head at Procter & Gamble, Patti Newcomer shares her insights from her new position as Chief Marketing Officer at FMG Suite, the parent company of Agency Revolution.

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A Five Point Bump In Retention In One Year

15 years ago Rhett VanScoter took a step back from the accounting world to start his own independent insurance agency from scratch. Like all startup agencies, he quickly realized the value of every single customer. Fast forward to today, VanScoter Insurance Agency boosted its retention rate by five points in a single year and now holds among the highest NPS® scores in any industry. Year after year, the customer loyalty his agency has earned consistently turns into growth.

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Grow Your Agency Using Video

As the demand for video grows, Jason Carter reveals small tweaks that remove the roadblocks between your agency and great video marketing. Jason is the founder of Wavelength Studio and has produced thousands of hours of Michael Jans’ insurance marketing trainings, boot camps, interviews, and promotional videos.

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Driving Quality Website Traffic In 2021

Getting results with SEO, PPC, and social media doesn’t need to be a mystery. Our guest, Kevin Chow, has been a digital marketing expert for nearly as long as digital marketing itself has existed. Even better, Kevin has worked with hundreds of insurance agencies since his time at Agency Revolution a decade ago.

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NYT Best-Selling Author Dr. Robert Cialdini

Our host, Michael Jans, describes this week’s guest’s best-seller Influence: The Psychology of Persuasion as “the most important book in my marketing library.” President of Influence at Work, Dr. Cialdini is hailed by marketers, academics, industry leaders, and media around the world.

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President & CEO Of The Council Of Insurance Agents & Brokers

Ken was recently named one of the industry’s ‘Top 100 Game Changers’. In this podcast, you’re about to discover why. Under Ken’s leadership, The Council—as its often called—had grown six-fold and solidified its unique position as the association for the largest commercial insurance firms in the world.

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